UK MAINLAND PARCEL DELIVERY

Our preferred courier for UK mainland delivery is Interlink Express, using a next day by 3.00pm delivery service.
Standard next delivery from when the item is dispatched costs £6 (depends on stock availability). Some Scottish Highland services will be 2-3 day.

Information regarding your delivery can be obtained from the Interlink website, i.e. tracking and location of your local depot. www.interlinkexpress.com

In addition to Interlink, we can also track and trace for you, this can be done by dropping us an e-mail to parcel@absoluteboot.co.uk

Delivery Hints
1. Please state an address that someone will be able to receive the parcel between the hours of 9am - 3pm.
2. If you are unable to be there please leave a signed note for the delivery driver, suggesting suitable place to leave the parcel, i.e. with neighbour etc…
3. Please give a contact telephone number with order as this can be useful for the delivery driver.
4. If a parcel cannot be left, the driver will leave a card with details on when the second delivery attempt will be made and where the local Interlink depot is to the item can be picked up. This information can also be gained from the Interlink website.
5. Other services including by 9.30am, Noon or Saturday can be used at a higher rate.

Please note - non delivery/ returns do cost the full £6 delivery charge.

OVERSEAS PARCEL DELIVERY

Overseas deliveries are usually carried via Parcel Force and/ or the Royal Mail. Price is dependant on weight and destination; individual prices are listed with products. A signed for option is available for an extra £3. For more information or a quote please contact us on:- overseas@absoluteboot.co.uk

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Returns Procedure

Faulty
Please return goods to us at address below, with a copy of the receipt and a brief note including your name and address, (order reference number if known) telephone number and details of the fault.

We will then evauluate the fault fairly with the customer and make good as required. This may include a replacement or full refund including postage. This does not effect your statutory rights.

Incorrect Size
Goods may be exchanged where possible for a different size or type; however the customer is liable for the additional postage costs.

Please return goods to the address below within 14 days from date of purchase and please include a copy of the receipt and a brief note including your telephone number address (order reference number if known) and what you would like in exchange.
* Please note it will be necessary to charge extra postage to send a second item to the customer.

Wrongly Dispatched Items
Please return the item to us, include a copy of the receipt and a brief note including your telephone number address (Reference Number if known)

Please obtain proof of postage and keep postage receipt as this will be refunded back to the customer.

Returns Address
Our usual outbound courier is City Link; however the recommendation is to use the Royal Mail Post Office for Returns as it is cheaper and next day delivery is not required. Please obtain proof of postage and keep the postage receipt for any items returned to us.

Sowerbys of Stourbridge,
30 Lower High Street,
Stourbridge.
West Midlands.
DY8 1TA.

If you are unsure about anything mentioned above, please don't hesitate to contact us!

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